Privacy Policy

Ishani Logic (OPC) Private Limited (“us”, “we”, or “our”) operates the website https://www.ishani.ltd and any sub-domains (collectively, the “Website”) and provides WhatsApp-related technology services, including WhatsApp Business API integration, messaging solutions, and associated digital platforms (collectively, the “Service”).

We are committed to protecting your privacy and handling your Personal Data responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect Personal Data when you visit our Website, interact with our Service, or engage with us (e.g., as a business customer, end-user, or visitor). By using our Service, you agree to the collection and use of information as described here.

We comply with applicable data protection laws:

• For processing activities in India or involving Indian residents: the Digital Personal Data Protection Act, 2023 (DPDPA) and relevant provisions of the Information Technology Act, 2000.
• For EU residents or where contractually required: the General Data Protection Regulation (GDPR).

This Policy applies only to Personal Data we collect directly through our Website, emails, electronic communications related to our Service, or as a processor for our business customers using our WhatsApp tech solutions. It does not cover data processed by end-users' WhatsApp conversations (handled by Meta/WhatsApp policies) or third-party sites linked from ours.

1. Information We Collect (“Personal Data”)

We collect Personal Data in these categories:

• Contact and Identification Information: Name, username, email address, phone number (including mobile), job title, company name.
• Demographic and Profile Information: Country, postcode, preferences, interests, social media profiles (if provided).
• Account and Usage Information: When you register, subscribe, place orders, fill forms, or use our Service (e.g., billing address, payment details processed via third parties).
• Log and Technical Data (automatically collected): IP address, browser type/version, device identifiers (e.g., MAC address, mobile device ID), operating system, referral/exit URLs, pages visited, time/date of visits, duration, feature usage metrics, crash reports, and cookies/beacons.
• Location Information: Precise or approximate location only if you enable it (e.g., via device settings for Service features).
• Communication Data: Messages, inquiries, or feedback you send us.

We do not knowingly collect Personal Data from children under 13 (or the applicable age under law). Our Service is not directed at children.

2. How We Collect Information

• Directly from you: Via web forms, applications, registrations, subscriptions, surveys, orders, or communications.
• Automatically: Through logs, cookies, analytics tools (e.g., Google Analytics), and device signals.
• From third parties: Contractual partners, service providers, or publicly available sources (limited).

3. How We Use Your Information

We process Personal Data for lawful purposes, including:

• Providing, maintaining, and improving the Service (e.g., WhatsApp integration support).
• Managing accounts, subscriptions, billing, and communications.
• Sending newsletters, marketing/promotional materials (with opt-out options).
• Analyzing usage to enhance functionality and user experience.
• Detecting/preventing fraud, security issues, or misuse.
• Complying with legal obligations, responding to subpoenas, or protecting rights/safety.

Under DPDPA: Processing is based on your consent or legitimate uses (e.g., voluntary provision, performance of contract).
Under GDPR: Lawful bases include consent, contract performance, legitimate interests (e.g., service improvement, marketing where not overridden by your rights), legal obligations, or vital interests.

4. Cookies and Tracking Technologies

We use cookies and similar technologies for functionality, analytics, and preferences. You can manage them via browser settings or our cookie notice/banner. Disabling cookies may limit Service features. See our separate Cookie Notice for details.

5. Sharing and Disclosure of Personal Data

We do not sell Personal Data. We share it only as follows:

• With service providers (e.g., cloud hosting, analytics, payment processors, support vendors) who act on our behalf under strict obligations.
• With business partners or licensees for location-based features (if enabled).
• In business transfers (e.g., merger/acquisition).
• To comply with laws, protect rights, or respond to legal requests.
• With your consent or at your direction.

Third-party services/links on our Website are governed by their own policies—we are not responsible for them.

6. International Data Transfers

Your Personal Data may be transferred to and processed in India (our primary location) or other countries where we or our providers operate. Such transfers may involve different data protection standards. We use appropriate safeguards (e.g., standard contractual clauses for GDPR) to protect transfers.

7. Data Security

We implement reasonable physical, technical, electronic, and organizational safeguards against unauthorized access, loss, misuse, or alteration. However, no internet transmission or storage is 100% secure—we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on applicable law (DPDPA/GDPR), you may:

• Access, correct, update, or delete your Personal Data.
• Withdraw consent (where processing is consent-based).
• Object to or restrict processing (e.g., for marketing).
• Request data portability.
• Lodge complaints with supervisory authorities (e.g., Data Protection Board of India or relevant EU authority).
• You can reach out to us on contact@ishani.ltd for User data deletion.

To exercise rights, contact us (details below). We respond within statutory timelines.

You can opt out of marketing communications via unsubscribe links or settings.

9. Data Retention

We retain Personal Data only as long as necessary for the purposes collected, legal obligations, or dispute resolution. We delete or anonymize it thereafter.

10. Changes to This Privacy Policy

We may update this Policy. Changes are posted here with the updated date. Review periodically. Continued use constitutes acceptance.

Thank you for trusting us with your information. We strive to handle it securely and transparently.